From the perspective of people in Germany, the “Letter or e-mail?” study focuses on the importance of analog and digital channels for communicating with lawyers, public authorities, doctors, tax advisors, etc. in an increasingly digitized world, i.e., how private-to-business communication is structured in everyday life. The aim of the 2017 study was to
- capture people’s awareness of security issues in private-to-business communications in Germany,
- Identify criteria for reliable (online) communication, and
- Develop approaches for measures that could make private-to-business communications more secure and reliable.
The study thus makes a contribution not only to describing the status quo at the time and the digital change processes experienced in the private-to-business communications sector, but also to identifying starting points for maximizing opportunities in this context and enabling people to counter possible risks with confidence.